Insights, tips, and best practices for modern customer support. Learn how to transform your support operations with SupporTribe.
Practical guardrails and design patterns for chatbots that help instead of frustrate.
A shipping-friendly ticket workflow to bring order to your inbox quickly.
How to turn recurring customer signals into a prioritized support roadmap.
A practical quarterly review template to help leaders reflect and plan.
A/B testing templates and subject lines to find phrasing that performs better.
SLA design that balances expectations, cost, and impact.
A compact dashboard concept that surfaces health, trends, and risk in one glance.
A lightweight office-hours model that channels deeper help requests without blocking agents all day.
Refunds done well preserve relationships and reduce escalation overhead.
Small, actionable metrics that guide coaching without micromanaging.
Search tuning, tagging, and snippets that save agents time instead of wasting it.
Patterns for personalization that scale, from templates to dynamic context insertion.
A fast heuristic for triage decisions that keeps queues moving.
Practical phrases and structure to de-escalate while keeping things honest.
How concise summaries speed follow-ups, handoffs, and reporting.
Sourcing and curating conversation data to make AI suggestions actually useful.
A practical look at fairness, transparency, and safety when deploying AI in support.
Playbooks that capture judgement and provide step-by-step actions for common scenarios.
A compact set of signals that keep tabs on support performance and customer impact.
A lightweight cadence and ownership model to keep docs fresh.