Hear from customers who finally received the support they deserved.
Hear from customers who finally received the support they deserved.
After months of frustrating support experiences with our previous provider, SupporTribe was a breath of fresh air. The agent remembered our previous conversation without me having to repeat everything. They actually solved our issue on the first call. It's the kind of support I wish every company provided.
I was ready to cancel our subscription after a particularly bad support experience. Then we switched to a company using SupporTribe. The AI receptionist was friendly and collected all the context I needed. When I spoke to the human agent, they already understood my issue completely. They didn't just fix the problem—they explained how to prevent it in the future.
Our support tickets used to bounce between departments like a ping pong ball. With SupporTribe, everything happens in one place. The agent had access to our entire history and knew exactly what we needed. No more explaining the same thing to different people. It's transformed how we think about customer support.
In healthcare, trust and accuracy are everything. The support team using SupporTribe didn't just understand our technical issues—they understood the context of why these issues mattered for patient care. They provided solutions that considered compliance, security, and our specific workflow needs.
We have complex, industry-specific software needs. The SupporTribe-powered support team didn't treat us like just another ticket. They learned about our business, understood our challenges, and provided solutions that actually fit our workflow. It's rare to find support this attentive and knowledgeable.
As a non-profit, we have limited resources but big missions. The support we received through SupporTribe felt like we were their most important customer, not their smallest. They worked with us to find cost-effective solutions and even suggested free resources. This level of care restored my faith in customer support.